Toilet and cistern repairs

What you might notice

Water keeps running into the bowl

The fill or flush mechanism may be failing. Tell us whether it runs continuously or only after some flushes.

The button or handle does very little

We check the controls and the flush mechanism. A slow refill can also affect the next flush.

Water appears at the base or cistern

A leak when flushing may come from a different place to a leak that continues while the toilet is idle.

There is water on the floor behind the toilet

Water can run down from the inlet hose, cistern or the seal between the cistern and pan. If it appears only during a flush, the flush connection or pan connector may also need checking.

The pan water rises after flushing

Rising water that drains slowly points towards a blockage or a waste problem. Stop flushing while it is rising and mention any other outlets that are backing up.

The toilet rocks or the pan is cracked

A loose WC can strain its waste connection. If the pan is damaged or water is escaping, stop using it and tell us whether another toilet is available.

Where is the water?

A trickle inside the bowl

The cistern may be overfilling into its overflow, or water may be passing the flush-valve seal. See the cistern guide for what we check first.

Water outside the bowl or under the cistern

Whether the floor gets wet while the toilet is idle, refilling or flushing helps separate a supply-side leak from a flush seal or waste connection.

A flush that is weak or missing

If the bowl drains normally, we check how much water the cistern holds and whether the button, handle or linkage is releasing it properly.

What we can do

We can replace suitable fill and flush valves, investigate leaking supply connections or pan connectors, and remove, refit or replace a WC to an agreed scope. For a concealed cistern, we check what can be reached through the access panel.

Before you get in touch

Tell us if it is your only toilet, whether water is escaping and how the cistern is accessed. A photograph of the toilet or flush plate can help identify the type.